Frequently Asked Questions

  1. Do I need to be home while my water meter is replaced?
    Someone 18 years or older must be home while a technician is in the home. However, they do not need to be with the technician or in his workspace. It is important the area around your meter (5 foot radius) is accessible prior to your scheduled appointment.
  2. Do I have to leave my house while the work is being done?
    No. Someone should remain in the home to help the technician by turning on the water when requested.
  3. Do I need to be near the technician while the water meter is replaced?
    No. The technician can communicate with you by phone (from a distance) if you prefer.
  4. How long will it take for the meter replacement?
    Residential water meter appointments typically take up to 45 minutes. This time will vary depending on access or unforeseen limitations.
  5. Can I maintain social distance during exchange?
    Yes. It is recommended that you stay a minimum of 6’ apart from the technician. Our team is prepared for contactless service. The only thing you need to do is let them in your home.
  6. What safety precautions will be used?
    • Nitrile type gloves are replaced before every appointment.
    • Mask or a face covering is worn for every appointment.
    • Wrap around safety glasses or prescription glasses with the addition of side-shields.
    • Hand sanitizer is available in every vehicle.
    • Technicians clean their tools daily
      • Sanitized every morning and night.
      • All meters installed are sanitized inside (chlorine spray) and out (sanitizing wipe, Lysol or other disinfectant) upon completion of the installation.
      • All meters removed are sanitized inside and out.
    • Technicians clean their vehicle daily.
      • Sanitized driver’s area every morning and night.
      • We limit occupancy to one technician per vehicle.
    • All surfaces that the workers may come in contact during installation will be sanitized before and again upon completion of the project. This includes cleaning points of high contact, including door handles, switches, valve handles, meters, fittings and stair rails if necessary.
  7. Are technicians screened for fever, runny nose, cough or any other Covid-19 symptoms?
    Yes, daily. We screen for temperature and exposure daily. Additionally, we will ask if anyone in your home has been sick recently. If so, we will not enter your home.
  8. What screening is done and how frequently?
    Temporal thermometer scans are performed morning and night. Any exposure to a sick person close to the technician requires immediate time-off.
  9. While in your house - Meter Installation Procedure
    • The installer will arrive at the site
    • The installer will ask if anyone in the house has any signs of a fever or a measured temperature above 100.3 degrees or greater a cough or trouble breathing or any other signs of illness within the past 24 hours, has not had “close contact” with an individual diagnosed with COVID-19 and has not been asked to self-isolate or quarantine by their doctor or a local public health official.
    • Once it is determined that the installation can proceed, the installer will enter the house maintaining all distancing requirements.
    • The meter replacement will proceed with all precautions listed above.
    • Once the installation is complete, the technician will either email or send by text message the photographs documenting the installation to the homeowner and depart the site.
    • If any situation arises during the installation that requires additional personnel at the site, either from WMS or the Utility, the homeowner will be notified immediately and discuss options that can be agreed upon by all parties to continue the installation.