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Thank you for visiting the Thielsch Engineering scheduling page.

You will need the Work Order# and the Service Code# from the label of your mailer. Please make sure the area around your meter (5 foot radius) is accessible prior to your scheduled appointment. The water meter is likely located in the basement of your home, towards the front of the building. A confirmation email will be sent to you after successfully scheduling your appointment.

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Thank you for visiting the Thielsch Engineering scheduling page.

Questions?

Do I need to be home while my water meter is replaced?
Someone 18 years or older must be home while a technician is in the home. However, they do not need to be with the technician or in his workspace.
Do I have to leave my house while the work is being done?
No. Someone should remain in the home to help the technician by turning on the water when requested.
Do I need to be near the technician while the water meter is replaced?
No. The technician can communicate with you by phone (from a distance) if you prefer.
How long will it take for the meter replacement?
Residential water meter appointments typically take up to 45 minutes. This time will vary depending on access or unforeseen limitations.
Can I maintain social distance during exchange?
Yes. It is recommended that you stay a minimum of 6’ apart from the technician. Our team is prepared for contactless service. The only thing you need to do is let them in your home.
What safety precautions will be used?
- Nitrile type gloves are replaced before every appointment.
- Mask or a face covering is worn for every appointment.
- Wrap around safety glasses or prescription glasses with the addition of side-shields.
- Hand sanitizer is available in every vehicle.
- Technicians clean their tools daily
  - Sanitized every morning and night.
  - All meters installed are sanitized inside (chlorine spray) and out (sanitizing wipe, Lysol or other disinfectant) upon completion of the installation.
  - All meters removed are sanitized inside and out.
- Technicians clean their vehicle daily.
  - Sanitized driver’s area every morning and night.
  - We limit occupancy to one technician per vehicle.
- All surfaces that the workers may come in contact during installation will be sanitized before and again upon completion of the project. This includes cleaning points of high contact, including door handles, switches, valve handles, meters, fittings and stair rails if necessary.
Are technicians screened for fever, runny nose, cough or any other Covid-19 symptoms?
Yes, daily. We screen for temperature and exposure daily. Additionally, we will ask if anyone in your home has been sick recently. If so, we will not enter your home.
What screening is done and how frequently?
Temporal thermometer scans are performed morning and night. Any exposure to a sick person close to the technician requires immediate time-off.

Sick employees, including employees with a fever, cough or shortness of breath are to be immediately separated from other persons (Thielsch employees, KCWA employees, or water customers) and sent home. If Covid-19 is suspected, the employee will be testing and remain quarantined until they are proven to be healthy.

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Now scheduling appointments for:

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